Syfe is APAC's largest and fastest-growing digital wealth platform, trusted with over US$10 billion in assets. We are fundamentally changing how hundreds of thousands of people across Asia-Pacific build wealth through a holistic approach to managing money rather than just pushing investment products. Backed by world-class investors and recognised as a leader in wealthtech, we are a team of passionate builders creating the future of wealth management.
The right profile
As Group Head of Operations, you will own end-to-end operational excellence across all Syfe markets and products. This is a high-impact leadership role responsible for scaling a best-in-class operations engine that supports rapid business growth while maintaining exceptional accuracy, efficiency, and regulatory compliance.
You will lead a multi-country team, partner closely with Product, Engineering, Compliance, Finance, and the Executive team, and continuously drive automation and process optimisation.
Location: Singapore with occasional travel.
Key Responsibilities
- Define and execute the global operations strategy and roadmap in alignment with company goals.
- Oversee all operational functions: KYC/Onboarding, Payments & Treasury Operations, Brokerage & Trade Operations, Settlements & Corporate Actions, Reconciliations, Data Ops, and Reporting.
- Own operational KPIs which include 99.99%+ accuracy, same-day/next-day processing SLAs, customer response times, cost-per-transaction, automation rates.
- Build and lead a high-performing, multi-jurisdiction operations leadership team.
- Drive large-scale automation and straight-through processing (STP) initiatives with Engineering and Product.
- Ensure robust operational resilience, business continuity, and disaster recovery capabilities.
- Own operational risk framework, incident management, error resolution, and audit preparedness.
- Lead regulatory change implementation and licensing-related operational build-outs in existing and new markets.
- Act as escalation point for critical operational incidents and senior stakeholder updates.
Qualifications:
- Bachelor’s or Master’s degree in Finance, Business Administration or a related field.
- A minimum of 12-15+ years of progressive experience in operations management within the financial services industry, with significant experience in a leadership role.
- Previous experience as a Head of Operations or a similar senior leadership role at a regional or global FinTech platform or a fast-growing digital broker.
- Deep understanding of the operational mechanics of digital wealth management, brokerage services (stocks and ETFs), trade execution, settlement, and custody.
- Proven knowledge with government regulatory bodies and the requirements pertaining to segregated client funds, asset safeguarding, and general operational compliance.
- Strong track record in process mapping, optimisation, and deploying technology solutions to drive operational efficiency and scalability.
- Experience managing operations across multiple international markets (SG, HK and AU).
What You'll Get
- True Ownership: Become a true owner in one of APAC's top fintechs. We offer a competitive compensation package complete with meaningful equity, comprehensive benefits and performance incentives.
- An Environment to Do Your Best Work: Join a world-class team of builders and problem-solvers in a dynamic and collaborative environment. We foster a culture of high performance, radical ownership and mutual respect, where you can make a significant impact—and have fun doing it.
- Investment in Your Mastery: We are committed to your growth as a leader. You'll have access to dedicated resources and personalised external support to continue helping you get better.
- Learn from the Best: Backed by top global investors, Syfe offers unique growth and learning opportunities through other portfolio companies and leading global fintechs.
Come As You Are
We believe in the power of diversity and are dedicated to creating a welcoming and innovative environment for all our employees, whether you are applying from Singapore or from overseas. We embrace and encourage applications from candidates of all backgrounds and provide equal employment opportunities for all.
Due to the volume of applications, we regret that only shortlisted candidates will be notified.