Syfe is APAC's largest and fastest-growing digital wealth platform, trusted with over US$10 billion in assets. We are fundamentally changing how hundreds of thousands of people across Asia-Pacific build wealth through a holistic approach to managing money rather than just pushing investment products. Backed by world-class investors and recognised as a leader in wealthtech, we are a team of passionate builders creating the future of wealth management.

Location: Gurgaon

What You’ll Do

Provide day-to-day technical support for laptops, desktops, and software (macOS, Windows).
Respond promptly to user-reported issues via ITSM platforms and ensure effective resolution.
Manage onboarding and offboarding activities (device setup, account provisioning, access revocation, device recovery).
Administer user accounts across systems such as Google Workspace, Slack, Jira, etc.
Monitor and manage endpoint protection solutions.
Maintain IT asset inventory in tools like Snipe-IT and ensure accurate records.
Troubleshoot hardware and software issues remotely or on-site.
Coordinate with vendors for warranty claims, servicing, or procurement.
Create and update IT documentation, SOPs, and knowledge base articles.
Assist in periodic access reviews, audits, and compliance activities.
Support VPN and security solutions like JumpCloud Go or Twingate.

What We’re Looking For

Hands-on experience with macOS and Windows.
Familiarity with tools like Google Workspace, JumpCloud, Slack, Jira, Snipe-IT, SentinelOne.
Basic networking knowledge (IP, DNS, VPN, firewalls).
Experience with ITSM tools such as Jira ITSM.
Strong documentation and organizational skills.
Excellent communication and customer service orientation.
Bachelor’s degree in IT, Computer Science, or a related field.
1–3 years of IT support experience.
Preferred certifications: ITIL, MCSA (not mandatory).

Recruiting Process (estimated duration: 4 to 6 weeks)

If your application is shortlisted, please expect:

Initial screening and fitment (15 min) – Recruiter Phone Call
Interview 1 (60 min) – Tech & Problem Solving
Interview 2 (60 min) – Tech & Problem Solving
Interview 3 (60 min) – Tech & Problem Solving
HR Discussion & Culture Fit
Background and Reference Checks

Due to the volume of applications, we regret that only shortlisted candidates will be notified.

Submit Your Application

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First Name*

Middle Name

Last Name*

Email*

Mobile

Phone

ok with 5 AM - 2 PM IST Shift*

Current Location*

communication*

reason of job change*

How many years of experience do you have with ITSM tools (e.g., Jira ITSM, ServiceNow)?*

Do you have hands-on experience supporting both macOS and Windows systems?*

Do you have experience with endpoint protection tools (e.g., SentinelOne, CrowdStrike, etc.)?*

Have you supported VPN or security solutions such as JumpCloud Go, Okta, or Twingate?*

How many years of IT support experience do you have?*

Social Network and Web Links

Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium)

What accomplishments are you most proud of, and why do you consider it amazing?*

What excites you the most about the future of Wealth/Fintech, and how do you see Syfe contributing to this evolution?*

What is your notice period? (Enter N/A if any)*

What is your current salary?

What is your expected salary?*

Employer

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IT Support Engineer

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